Delivery Questions

• International  Delivery

  The following are details of our International Delivery service:

   

  The cost of International delivery is £13.95

   

  *Delivery time may be vary depending on your location so please be aware that in some cases your item can take up to 25 working days.

  Please note: we can only send parcels to the delivery address given when placing your order

   

  Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

   

  Once your item has left the UK, it will be transferred to your local sorting office, ready for delivery to your home. Please note that we are unable to track your order when it has been delivered to your destination country, however you may wish to contact your postal services for further information. Please reference your tracking number.

   

  A signature is requested upon delivery. If you're not in when our couriers first try to deliver then they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). However, if they cannot find a safe place to leave your parcel, they may leave a card to let you know that they have tried to deliver. Follow the instructions on the card left by the courier to arrange a redelivery of your order.

   

  If you have any questions related to your delivery please contact us on 08448 870 840 or info@eyewearbrands.com

   

  To Track your Order Please Click Here >

   

  
   

  
  

• An Item is missing from my order

  Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.

   

  If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

  Please check the delivery notes from each part of your order to make sure you are not missing anything.

  If something is missing then please get in touch with our team.

• Do you deliver to work addresses?

  We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!

• Has My Order Been Shipped Yet?

  As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. Our Warehouse team works around the clock so you could receive the email in the day or the night. From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account.

• I have recieved an incorrect item in my order

  If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you within the hour.

• UK Delivery?

  Delivery to the UK Costs £4.95

   

  The following are details of our UK Delivery service: 

   

  Manufacture normally takes 7 to 10 working days, your glasses will then be dispatched with YODAL's delivery sevice. If any items are out of stock, we will notify you via email or telephone with an approximate delivery date. We do not deliver on a Bank Holiday so please be aware of any impending ones when you order! A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.

   

  A signature may be required on receipt. If you are not around to accept your parcel, a calling card will be posted through your door to let you know that we have tried to deliver your product. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it.

• What is your Guarantee Policy?

  All of our frames are covered by a one year warranty against manufacturing defects. The guarantee covers goods that have a manufacturing fault or in the unlikely event of an error in the prescription on your frames. If this happens please return your goods, with any cases cloths to us, we will then replace them free of charge, or provide a full refund on receipt of the goods.Prior to returning goods for an exchange or refund please call us on: 01204 520055.

• Are all International signed for items electronically tracked when they are delivered?

  We track all International Signed for items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item. However, we can’t track your International Signed For™ item all the way to delivery in every instance.