Frequently Asked Questions
Delivery to the UK Costs £4.95
The following are details of our UK Delivery service:
Manufacture normally takes 7 to 10 working days, your glasses will then be dispatched with YODEL's next day delivery services. If any items are out of stock, we will notify you via email or telephone with an approximate delivery date. Our couriers typically deliver Monday to Friday; 9am - 5pm (please note Saturday and Sunday are not classed as working days and we do not deliver on Bank Holidays). A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with our team.
We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. Our Warehouse team works around the clock so you could receive the email in the day or the night. From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account.
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you within the hour.
All of our frames are covered by a one year warranty against manufacturing defects. The guarantee covers goods that have a manufacturing fault or in the unlikely event of an error in the prescription on your frames. If this happens please return your goods, with any cases cloths to us, we will then replace them free of charge, or provide a full refund on receipt of the goods.Prior to returning goods for an exchange or refund please call us on: 01204 520055.
We track all International Signed for items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item. However, we can’t track your International Signed For™ item all the way to delivery in every instance.